The field service management landscape is undergoing a rapid transformation fueled by technological advancements. Tasks that were once cumbersome just a few years ago,…
A look at FanCon’s debut event: the stalls, the queues, the excitement
Slowly but surely, Cape Town is getting its own range of geek and technology events for the mass market. This week saw the debut…
Is your contact centre a brand building or grudge centre?
Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future. We all know the theory: consumers are changing…
Use a magnetic content marketing strategy to generate leads
A great magnetic content marketing strategy can generate a steady stream of leads, sales and can make your overall digital marketing campaign a success….
Social media – what it means for contact centres
The social media landscape has evolved drastically in recent years with the ability to remotely access internet on the go. These advancements have changed…