Whether you own a hair salon or a restaurant, or work at a local retailer or manufacturer, you can apply these ideas to your business in ways that will benefit your bottom line.
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What’s with Social Networks?
Though it may seem obvious to those of us who are keyed-in, for many, that social networking allows individuals to interact with one another and build relationships is news and that when businesses join those sites, people can interact with the product or company, even more so.
Through social networking sites, businesses can have extended interactions with individual followers. This personal interaction can instil a feeling of loyalty into followers and potential customers. Through careful positioning in this space, brands can target very specific audiences (by interest group and demographic).
What’s more, social networking platforms make it easy to create “mobilised” content to attract and interact with consumers, for free. You can publish updates without having to depend on an agency or web developer.
Best of all, you’ll reach a large market segment that depends on mobile handsets to access the internet.
Facebook
To tap into that 300 to 400-million people who access Facebook daily, you don’t have to be a genius. There’s practically nothing in creating a new account or page. As an added-bonus, it’s exceptionally mobile-friendly. If you access it from a mobile device, the site detects your handset and redirects you to the appropriate version of its mobile presence based on whether you have a touch-enabled phone or not.
Brands as diverse as Absolut Vodka, DBS Bank, Ernst & Young and Tata Docomo have a presence here.
One brand worth focusing on though is AXE, a popular men’s range of deodorants and fragrances from Unilever, that wanted to launch a new product line in Indonesia.
Prior to this campaign, AXE did not have a mobile presence. But the company realised that mobile had to be a key part of their advertising strategy. More than 40% of mobile users in Indonesia say they rarely, if ever, use a computer to access the internet. Axe’s ad network reaches over 23-million people in Indonesia. Seventy percent are men, which is AXE’s target market.
To leverage this to Facebook, AXE created a Facebook page and banner ads to promote it.
The page offers info on AXE’s latest events and promotions. The main aim for the campaign was simple: Drive as many people as possible to “Like” the Facebook mobile fan page. Key to attracting users, AXE offered a lucky draw for a free iPod Touch.
In just five days, AXE’s banner ads attracted 1.7-million impressions, and today the page now has well over 700 000 fans.
YouTube
With it’s high-data usage, you’d think YouTube won’t work in terms of mobile and social media marketing. It can, however, automatically compress videos into formats suitable for mobile-phones.
A basic fact is that placing a TV ad online will give it a longer shelf life and reach a wide audience, with none of the hefty costs of broadcast.
You can also consider creating content especially for the web. Take a look, for example at Harley Davidson’s YouTube channel. It’s produced a series of videos about its bikes and the people who ride them.
You don’t even need to produce professional videos. With flipcams and smart-phones, you or your consumers can create and share videos of your merchandise and more.
Twitter + Facebook + Blogging + YouTube
The store adopted an integrated social media strategy to publicise its merchandise. It posts Twitter updates a couple times a week with links back to its website.
One of the most recent entry on its blog showcases new tools that the shop has to customise t-shirts. Its YouTube channel shows how products are made — from engraving dog tags to using a heat-press to customising t-shirts. There are a few non-product videos posted just for fun as well. And the store’s Facebook page provides a forum for customers to interact with the shop and pose questions, and for the store to provide updates on merchandise and pricing. It has a website as well. Of course there’s also a widget on the home page linked to its Facebook feed.
Other Social Networks
In Thailand, HI5 is popular and in South Africa, MXit is big. Essentially, your choice of which social network to use will likely vary by market. Be sure to do your homework before you start, and don’t assume that your audience is restricted to the usual three; Facebook, Twitter, and YouTube.
The Power of Mobile
Many mobile phones have social networking apps, which send push messages to users. Individuals are notified of any happenings on social networking sites through their cell phones, in real-time. This constant connection to social networking sites means products and companies constantly remind and update followers about their capabilities, uses and relevance.
In Russia, 19% of internet surfers rarely, if ever, use a PC to go online. In Egypt, that number is 70%. Even for those who have multiple internet access points (mobile, plus a computer at home, work, school or university), mobile provides a personalised, focused and immediate interaction. A consumer’s phone is “all about me” in a way that a desktop computer at work never can be.
So the bottom line is this: Social networking provides an affordable means for your brand to form a presence on the mobile internet so that you can market your business and interact with consumers.
As always, though, you can’t assume that “if I build it, they will come”. You’ll need to promote what you do.
