When it comes to customer satisfaction, having a convenient and efficient method of allowing customers to return unwanted or faulty goods is almost as important as delivering to them in the first place. Handling customer product returns is an important part of any business, but when it comes to ecommerce the logistics behind it can be tricky.
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Ecommerce Reverse Logistics can be one of the most costly and work-intensive parts of running an online business and as such, any company wanting to successfully run an ecommerce store or sell products online needs to give serious thought to product returns. Responsiveness is everything in ecommerce, if your returns process is time or admin intensive, your customers will quickly move on to your competitors.
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