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WhatsApp Business features expand to web and desktop versions

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To celebrate WhatsApp Business’ first birthday, the company has expanded popular features from the mobile platform to the web and desktop.

This means that companies using WhatsApp Business now have access to features like Quick Replies, Labels and Chat List Filtering via WhatsApp Web and desktop app.

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Quick Replies allow businesses to send out responses to common questions, while Labels help organize chats and Filtering manages unread, group or broadcast messages.

“Using these features on a computer helps businesses save time and get back to their customers quickly,” the company said in a blog post.

According to WhatsApp, over five million businesses now use WhatsApp web.

Feature image: WhatsApp

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