Update, Friday 7 February, 9pm: Telkom has reportedly fixed the network issues that plagued Telkom Mobile for much of Friday.
Telkom has resolved the network disruption which affected customers this afternoon. We apologise for any inconvenience experienced.
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— Telkom (@TelkomZA) February 7, 2020
Original article: If you’re on Telkom Mobile and can’t seem to connect to LTE or place or receive calls, don’t worry, it’s not your phone.
The mobile network on Friday confirmed in a reply to a customer on Twitter that a “network issue”.
Users are also reporting intermittent connections or “server unreachable” errors when trying to call others.
“Dear customers, we are currently experiencing disruptions on our mobile voice and data network which may affect your connectivity,” it added in a later, more verbose update.
“Our team of technicians are working on resolving this. We thank you for your patience and apologise for the inconvenience caused.”
Dear customers, we are currently experiencing disruptions on our mobile voice and data network which may affect your connectivity. Our team of technicians are working on resolving this. We thank you for your patience and apologise for the inconvenience caused.
— Telkom (@TelkomZA) February 7, 2020
Telkom Mobile down across South Africa
Nevertheless, users took to the social network to vent their frustration, with some forced to use the service of other mobile networks.
Konje Telkom is a state-owned entity!! No wonder its network is behaving like #Eskom electricity.
— Bra Hloni (@HonourableHloni) February 7, 2020
@MWEBTweets is there an issue with Telkom LTE connections? We are having an issue at the office in Jet Park, Boksburg. Very intermittent connection.
— EVC (@EVCambulances) February 7, 2020
Anybody experiencing problems with Telkom Mobile? Cannot make or receive calls. Message on screen saying "Server Unreachable". What's going on @TelkomZA
— Amil Umraw (@Amil_Umraw) February 7, 2020
Telkom is showing us flames today, had to divert to my Vodacom sim
— Gentle Brother (@Cymzyn) February 7, 2020
Downdetector suggests the Telkom Mobile issue is affecting the likes of Gauteng, Cape Town, Durban and Port Elizabeth.
Feature image: Telkom
