F5.5G Leap-forward Development of Broadband in Africa The Africa Broadband Forum 2024 (BBAF 2024) was successfully held in Cape Town, South Africa recently, under…
With only a couple of weeks to go until Christmas, shoppers are starting to feel a bit stressed by the insane nightmare of mass…
Never waste a good crisis… this advice to business leaders was bandied about during the global financial meltdown and subsequent recession. Well, another crisis…
Whenever a company embarks on a process to create a culture that delights customers and creates loyalty, we usually recognise four very distinct phases…
There’s an old Greek proverb that says: “It is better to lose an eye than to lose your reputation.” I really thought that the…
No business, big or small, has the right to brazenly and publicly offend customers just because of their religion, nationality, or skin colour. There…
How can an administration that started out with the world’s greatest slogan – Power to the People – get things so wrong? Pro-consumer principles…
In the “old days” just a few years ago, it was a good idea to arrive two hours before your domestic flight in order…
Have you ever noticed how some companies seem to go out of their way to place obstacles between their customers and great service? I…
Getting a “roasting” from the eye-witness consumer is a growing risk for business now social media can broadcast even the appearance of questionable behaviour….
Proper customer service is often left behind and is only handled when a “customer issue” arises. It is important to recognize that excellent customer…