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Ads & Marketing

  • KFC South Africa’s hilarious World Cup ad hits 9GAG

    Congrats KFC South Africa, you're now 9GAG famous. The website laced with memes and funny videos posted a clip of KFC South Africa's pre-World Cup advertisement, featuring a footballer "making a meal" of a tackle. And no, surprisingly, Neymar isn't starring in it. The clip was published to 9GAG's Instagram account of some 45.6-million followers early Thursday. The post has since amassed more than 3.5-million views, 60 000 likes, and more than 13000 comments. KFC South Africa must be loving the free publicity too. Its Instagram account in comparison has just 24 000 followers in total. If you haven't yet seen the ad, watch...

  • Dear Digital Industry, it’s time to break data creativity out of their silos

    "Data is the new oil" is a phrase we’ve all seen, in some variation, in conference presentation after conference presentation. Knowing everything about your customers, advertisers are told, means that you can target them with pin-point accurate messaging, saving you money and delivering real business results to your clients. While there is an element of truth in this sentiment, there is a tendency among those who express it to see data as a panacea for all of advertising’s problems. Those on the other side of the fence fear that a focus on data will ruin the creativity on which the advertising...

  • The future of marketing is data-driven, creative, and (most importantly) people-based

    For most of its history, digital marketing has largely involved adapting traditional marketing methods to the digital space. Whether in the online, mobile, or social spaces, agencies have largely stuck to the same old methods of coming up with a piece of creative and broadcasting it to the widest audience possible. Thing is, there’s plenty of evidence that those methods no longer work, not in the sense that they’re supposed to: increasing sales of a product or use of a service.  All the metrics so beloved of digital advertisers -- views, clicks, engagement, time on site -- mean little if...

  • This ‘Kitten Kollege’ YouTube series is the cutest thing you’ll watch today

    Okay, so I'm a bit of a mad cat lady. If you ever wanted me to pay attention to something, bury that information in a cat video and send it to me. That's probably why I've been watching pet company Whiskas's Kitten Kollege YouTube series for the past 20 minutes. Uh, yes, I'm totally working. The series takes the idea that anyone (and any species) can learn anything on the internet to heart. "Adopting a tiny kitten is a magical experience, it literally takes seconds after introducing the curious little feline to your home that you realise two things: firstly, cats are...

  • The omni-channel experience and its true definition

    The omni-channel experience is a relatively new marketing term that quickly reached buzzword status. Already in that first sentence there are a number of problems that make omni-channel something quite difficult for brands to get right; which is quite troubling as the core of the omni-channel experience is not a new concept. The omni-channel experience has been around since we first started promoting goods and services; but for some reason the race to digital migration has confused the issue. What is the omni-channel experience? At its very core, the omni-channel experience is about ensuring that no matter where a customer or prospect...

  • Data analytics and its impact on your business

    We live in a world where there is more information captured on a minute-by-minute basis about our daily lives than ever before. Practically everything we do leaves a trail. With IoT becoming more of a reality each day with almost every home appliance potentially getting an IP address. Data analytics is the art of recognising the patterns in this melange of data and extracting meaningful behaviour altering insights from it. The career of a data scientist is relatively new. As a degree (yip; you can get a degree in data science now) is one of the fastest growing disciples in varsities today. The...

  • Embracing video in sales and marketing

    As sales specialist Chris Murray puts it: "The salesperson you’d ideally like to be and the salesperson you’d like to encounter as a customer should roughly be the same, shouldn’t they?". That’s a true, transparent statement that showcases the value of empathy and authenticity in sales and marketing. One means of making this a reality for customers is by introducing video as a channel. Video goes beyond what’s possible when you’re only using voice calls, emails or online chat as sales and marketing mechanisms (or a combination), it presents an intimate, face-to-face experience that provides many opportunities for enhanced sales and...

  • Facebook’s shifting algorithms and the importance of owning your own lists

    Over the last month, since Mark Zuckerberg announced Facebook’s meaningful interactions update, brands have been trying to find a way to keep their stories in follower feeds. Although Facebook may not have intended to cause panic, the thought of losing hard-earned followers has had many marketers wondering how to avoid getting lost in a sea of family news and group updates. Those who have invested in cross channel marketing strategies will likely not have too much to worry about, but those that have not diversified traffic will definitely feel the pinch. One thing that the latest algorithm update has brought home,...

  • 7 digital conferences to attend in South Africa in 2018

    If you’re anything like me, a person who plans and makes lists for everything, you will probably appreciate that I lock important events into my diary long before tickets to the best digital conferences are sold out. Each year I research upcoming conferences, networking events and expos that relate to my job as a digital transformation consultant. The problem is, there are dozens to choose from and some of them don’t always live up to expectations. Don’t fret though. Here is my curated list of industry events with a short breakdown of what you can expect from each. If conference budgets...

  • How to get the most from your lead scoring model

    Lead scoring offers a highly useful tool, not only for increased engagement but also for conversion. For lead nurturing, scoring simplifies the process of handing over qualified leads, helping to align sales and marketing teams in a way that drives ROI and reduces wasted time and effort. Despite the benefits lead scoring offers, many businesses end up scoring leads manually, using a combination of guesswork and customer track record. In order to see genuine results from this strategy, you first need to ensure that your lead scoring model is set up for success. Leads typically fall into two broader categories: explicit...

  • How AI will put the ‘kapow’ back into marketing

    It seems like everyone is talking about artificial intelligence (AI) being a game changer, but how many marketers really understand how AI is changing marketing today? Albert Einstein famously remarked in conversation with Werner Heisenberg: "You know in the West, we’ve built a beautiful ship, and in it, it has all the comforts. But actually, the one thing it doesn’t have is a compass and that’s why it doesn’t know where it’s going". AI is the compass that steers our ship and keeps us as marketers on the journey. AI is sure to transform the universe and world in ways we...

  • Using social media for authentic lead nurturing

    Authentic is a word that is all too often abused in the digital space. From a lead nurturing perspective, however, authentic connections have become crucial in a space that has become increasingly cold, competitive, and crowded. The average consumer will receive countless messages on any given day -- emails, SMS messages, social media posts, blog posts, SEM ads. Of those messages, the ones that will be heard are almost always those that do not seem like they are trying to be heard. Think about it this way. Which do you respond to personally: a sponsored social media post or a post...

  • Facebook bans cryptocurrency ads

    Facebook has said it will ban ads related to financial products and services like cryptocurrency, binary options and initial coin offerings. The move is a bid to "improve the integrity and security of ads", as it believes that many companies promoting cryptocurrrency are scams and not operating "in good faith". Facebook has issued a ban on cryptocurrency ads for fear of scams With its technical jargon and complicated premise, cryptocurrency is a natural medium for scammers to lure in the uninformed. Initial coin offerings (ICOs) -- which offer buyers the chance to get in on a new cryptocurrency before launch -- provide a barely-regulated avenue...

  • Drive retention with a post-purchase ecommerce marketing strategy

    Do you have a post-purchase strategy in place? Are you focusing your efforts not only on bringing in new customers but also nurturing existing customers? If you have not begun to think about how you can target customers at every stage of their journey, from the moment they arrive on your site, to their initial purchase, and subsequent purchases, you are missing out on the chance to improve your average order size, value, and frequency. This year, it’s time to take a closer look at your post-purchase strategy to see how you can turn a one-time customer into a brand advocate. Request...

  • How to build genuine trust with lead nurturing

    In the rush to seal the deal and bring in leads, it is all too easy to forget what an important role trust plays in the process. Without trust, however, even the warmest leads will end up going cold before you have had a chance to convert them into actual sales. Trust is hard to win and easy to break. The good news is that when trust is there, reputation, engagement, conversion, and loyalty quickly follow. How do you go about increasing trust with your lead nurturing efforts? For starters, you could try the following simple steps. Know your audience Before you can...