With today’s discerning consumer demanding that their wearable tech be as functional as it is fashionable, the HUAWEI WATCH GT 5 Series steps boldly…
Whether it stems from our desire to remain in control or the often inherent mistrust of outsourcing services, many businesses prefer keeping departments in-house….
Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook…
Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…
Without doubt, South Africa’s academic institutions are following the global trend toward digitisation – and as such are becoming increasingly sophisticated and streamlined in…
As with most other industries, education and academia is fast being transformed by the rapid shift to online mechanisms of consumption and delivery. The…
While most businesses today are employing some sort of social media strategy, many are still very slow to respond to customer support issues and…
Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many…