Let’s be honest, when you upgrade to a shiny new 1Gbps fibre line, the first thing you do is run a speed test. And…
5 big data myths that need to be busted right away
Over the past couple of years, big data — the all-encompassing term for any collection of data sets so large and complex that it…
Disrupt everything: how the web, social and mobile are changing everything we do
In the last decade, the world has experienced a significant boom in the disruption economy. The disruptive innovation that we have seen over the…
South Africa needs to get kids interested in computer science, or risk falling badly behind
Given that South Africa already suffers from a lack of adequate IT skills, it is alarming to see that interest in science and maths…
More than just a number: integrating the call centre
Omnichannel strategies for integrating all forms of communication for unified and satisfactory customer experience across all channels are prevalent in giant corporations and SMEs…