Hisense announces extended smartphone warranty plan

Chinese electronics manufacturer Hisense has announced it will now offer new smartphones purchased in South Africa with a 24 month warranty. This is in effect for all devices purchased from 1 September 2016.

According to the company’s SA brand manager, Ryan Curling, the warranty ensures that the company continues building its brand in the country.

“For the past 20 years, Hisense has worked hard to build strong brand loyalty and trust in South Africa. This 24-month warranty on newly purchased phones shows that we are confident to put our money where our mouth is, providing customers peace of mind when buying a Hisense smartphone,” he explains.

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The warranty will be available through “official mobile and telephone network suppliers”.

Hisense’s new smartphone warranty extends across its range for devices purchased from 1 September 2016

As for the warranty itself, Hisense explains that there are two tiers:

• In the first six months from date of purchase, the faulty product may be repaired or exchanged by Hisense, or credited by the dealer or store once approved by Hisense.
• For the remainder of the warranty period (after the first six months from date of purchase) the product may be repaired or exchanged by Hisense, or be requested to be credited or exchanged by the store or dealer where original purchase was made.

Hisense service centres are available in Cape Town, Durban and Johannesburg.