Shipping and delivery: what customers expect from online retailers

Technology research company World Wide Worx recently produced a report on the growth of internet access in South Africa — including projections for the remainder of this decade. The results provide a clear indication of where retail spend is heading:

• In 2010, 6.8m citizens had internet access with 3.6m engaging in online shopping activity.
• In 2014 expectation is that 5.3m shoppers will engage online (from an estimated 15.6m who have access).
• In six years the two curves move significantly closer to each other, with digital participation set to top 17.2-million by 2020 — this from an expected 20.5m connected citizens, representing an anticipated increase in online shopping participation of 300%+ over the next five years.

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