Streamlining processes: how to improve business relations

The cool thing about streamlining your business is that, well, you can make more money if you do so. You can save yourself time and labor. You can move to a more automated system that allows for growth and you can keep your customers satisfied. All in one fell swoop, as they say.

Is this some magic formula that’s been kept in a vaulted dungeon somewhere all these years? Is this some basic business principle that’s been around forever and is now just been given a fancy, new name? Is this just a way to sell you some software?