Vodacom reportedly down in north Johannesburg [Update]

Update #2, 30 November, 12pm: Vodacom has confirmed that the issue “has been resolved”.

Update #1, 29 November, 5.30pm: Lexi Ball, Vodacom media relations specialist, in an email to Memeburn explains that the company is currently “aware of the outage”.

“Vodacom is aware of the outage that some of our customers are experiencing in the northern parts of Johannesburg. Our technicians are working on resolving the matter as quickly as possible. We apologise for any inconveinence that this may have caused,” she adds.

Vodacom has yet to provide an approximate time of repair, or when the network will be fully functional.

Original article: Vodacom’s cellular network — at least in some parts of Johannesburg — is reportedly down today.

According to a slew of Twitter complaints, the network is currently inaccessible to users in some northern Johannesburg suburbs. The issue was first reported on the social network just after 4pm SAST.

At the time of writing, user complains continue to flood in.

According to user reports on Twitter, Vodacom’s cellular network is inaccessible in northern Johannesburg

Said users stated that they are unable to use Vodacom’s voice or data in Bryanson, Sandton, Northriding, Fourways, and Lonehill, among others. In some instances, users aren’t receiving cellular connectivity at all.

@bustanut5 Does this issue persist even after rebooting your device, Simon?

— Vodacom (@Vodacom) November 29, 2016

@Vodacom hi, no signal on my phone. See it’s a big issue a the mo’. I’m in Wilgeheuwel area and I’ve been without signal from around 15:45

— Elanie Swanepoel (@elaantjie) November 29, 2016

Is it just me or is @Vodacom having network issues in the northern JHB?

— DJ Milkshake (@DJMilkshake) November 29, 2016

@Vodacom what’s up with your network …. no signal since 14h00 using @MTNza to tweet u ? Come on guys ?

— Riga Rescue Graham (@SAR_K9_Unit) November 29, 2016

While the cellular provider’s support Twitter account suggests that users reboot their devices if there is indeed a connectivity problem, but judging by the frequency of the reports, it seems that the issue at hand is more widespread than individuals’ devices.

Vodacom’s Twitter support account notes that the company is “aware of the issue” and is “currently hard at work getting it resolved”.

@amandavkemp Apologies for the inconvenience, Amanda. We’re aware of the issue and our team is currently hard at work getting it resolved.

— Vodacom (@Vodacom) November 29, 2016

We’ve also reached out to Vodacom for comment.