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Vodacom reportedly down in north Johannesburg [Update]

Update #2, 30 November, 12pm: Vodacom has confirmed that the issue “has been resolved”.

Update #1, 29 November, 5.30pm: Lexi Ball, Vodacom media relations specialist, in an email to Memeburn explains that the company is currently “aware of the outage”.

“Vodacom is aware of the outage that some of our customers are experiencing in the northern parts of Johannesburg. Our technicians are working on resolving the matter as quickly as possible. We apologise for any inconveinence that this may have caused,” she adds.

Vodacom has yet to provide an approximate time of repair, or when the network will be fully functional.

Original article: Vodacom’s cellular network — at least in some parts of Johannesburg — is reportedly down today.

According to a slew of Twitter complaints, the network is currently inaccessible to users in some northern Johannesburg suburbs. The issue was first reported on the social network just after 4pm SAST.

At the time of writing, user complains continue to flood in.

According to user reports on Twitter, Vodacom’s cellular network is inaccessible in northern Johannesburg

Said users stated that they are unable to use Vodacom’s voice or data in Bryanson, Sandton, Northriding, Fourways, and Lonehill, among others. In some instances, users aren’t receiving cellular connectivity at all.

While the cellular provider’s support Twitter account suggests that users reboot their devices if there is indeed a connectivity problem, but judging by the frequency of the reports, it seems that the issue at hand is more widespread than individuals’ devices.

Vodacom’s Twitter support account notes that the company is “aware of the issue” and is “currently hard at work getting it resolved”.

We’ve also reached out to Vodacom for comment.

Author | Andy Walker: Editor

Andy Walker: Editor
Camper by day, run-and-gunner by night, Andy prefers his toast like his coffee -- dark and crunchy. Specialising in spotting the next big Instagram cat star, Andy also dabbles in smartphone and game reviews over on Gearburn. More
  • Rob

    My vodacom email account (vodamail.co.za) has been out for about a month and no one seems to be able to get it up and running! I have called the help line on numerous occasions and visited Vodacom outlets for assistance, but to no avail so far. There have been whispered suggestions that Vodacom is facing some major issues of an unknown nature and in the meantime has many frustrated customers!! Anyone got any suggestions on how to get hreir attention so that this thing can get fixed ASAP?

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