South Africa ‘cancels’ Old Mutual after body arrives at offices for proof of death

South Africans want to “cancel” Old Mutual after a video showing a family dragging a body bag out of the company’s offices in KwaZulu-Natal went viral on Tuesday evening.

The company has since issued a statement.

According to several reports, the family was forced to bring the body of a deceased family member to the insurance company as proof of death, after the company refused to pay out a funeral claim.

[EXPOSE OLD MUTUAL] Family bring their dead family member after @OldMutualSA refused to pay their policy benefit. Old Mutual’s arrogance is stinking now. What a shame! May the soul of the poor person Rest In Peace. Plz Retweet. pic.twitter.com/Gk2QFQWkoM

— White Man Confession (@ConfessionWhite) November 19, 2019

The video angered South Africans, who took to Twitter to express their outrage and call out Old Mutual.

#oldmutual

Cancelling these assholes as soon as 08:30 am today

— Percy Zuma 🇿🇦🇦🇴🇨🇰🇧🇷🇩🇰🇬🇧🇬🇷🇬🇭🇯🇲 (@ZuluEmpress) November 20, 2019

Old Mutual clients should do the honorable thing. #CancelOldMutual #oldmutual

— Man’s Not Barry Roux  (@AdvBarryRoux) November 20, 2019

#OldMutual what kind of rubbish is this, why should a body be used as evidence to payout a policy? We are officially canceling Old Mutual.

— Rumani® (@MrumaDrive) November 20, 2019

Before the year Ends
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual
Cancel Old Mutual#oldmutual

— Harvey Specter👨‍💼 (@Koketso_Marokhu) November 20, 2019

#OldMutual ke 👇👇👇👇
I’m canceling my car insurance with them first thing in the morning @OldMutualSA pic.twitter.com/WK2IaRObW0

— Bra J 🇿🇦 (@Bra_J_) November 20, 2019

Time to cancel all my policies with #oldmutual

— Ophelia (@ophelia_santi) November 19, 2019

#oldmutual, after what I have seen now and comments I have read, I am cancelling my policies with you Old Mutual.

— The Queen Mother (@MantombiMMM) November 19, 2019

I’m cancelling my policies first thing in the morning. #OldMutual

— The Gig Invite | Event Listing Gig Guide (@TheGigInvite) November 20, 2019

#oldmutual must be cancelled!!!😡😡😡😡😡🤬🤬🤬🤬🤬🤬🤬

— Ndabezitha (@Mageba1835) November 19, 2019

Meanwhile, Old Mutual itself also tweeted in response to the “unsettling” video.

“We can confirm that the claim was paid. Due to the sensitive nature of this matter, we will continue engaging directly with the family,” the company said.

Good evening, this has been most unsettling and we are sympathetic towards the family during this difficult time. We can confirm that the claim was paid. Due to the sensitive nature of this matter, we will continue engaging directly with the family.

— Old Mutual SA (@OldMutualSA) November 19, 2019

Feature image: screenshot, @ConfessionWhite via Twitter