Old Mutual ‘regrets the distress’ caused by dead body funeral claim incident

Old Mutual SA

Following Wednesday’s outcry over a viral video of a family dragging a body to an Old Mutual office in KwaZulu-Natal for proof of death, the insurance company on Thursday made an official apology to South Africa.

“Old Mutual deeply regrets the distress caused by the delay in the payout of the funeral claim to a family in Stanger, KwaZulu-Natal,” the company said in a press release, further noting that the funeral claim was originally delayed “for further individual assessment” and not because the company doubted the death of its client.

South Africans, however, are still angry, with some questioning the sincerity and truth behind Old Mutual’s statement.

Old Mutual, however, promised to improve the way it handles claims by “taking steps to accelerate” the process.

Meanwhile, the company also noted that it will provide support for the family involved in the incident.

Feature image: screenshot, @OldMutualSA via Twitter

Shereesa Moodley
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