• Motorburn
      Because cars are gadgets
    • Gearburn
      Incisive reviews for the gadget obsessed
    • Ventureburn
      Startup news for emerging markets
    • Jobsburn
      Digital industry jobs for the anti 9 to 5!

All posts by Brent Haumann

Brent Haumann
Brent Haumann is the head of platform development at Striata and an enthusiastic futurist. He is responsible for development strategy, operations and resourcing. When not applying his skills to platform development methodologies and finding the best developers, he is an avid reader on social economics and disruptive technologies that promise to fundamentally change how people live, work, and play.
  • Chatbots are the future, but safety and security has to be a priority

    Customer communication is evolving faster than ever. Where paper-based communications sent through the mail were once the norm, almost everything is now done electronically across a range of channels. Two technologies that are set to have a particularly big impact going forward are chatbots and machine learning. That makes a great deal of sense. Both of these technologies allow for communications that are far more immediate and personalised, at a much lower cost than many of the current alternatives. As with all forms of customer communication, however, it’s vital that both the organisation and customers can use these technologies safely. Evolving chatbots Chatbots are,...

  • Unsure where to start with digital transformation? Follow your customers’ lead

    Most organisations today recognise that digital transformation has become a business imperative. Indeed, Gartner predicts that digital business will represent 36% of a business’s overall revenue by 2020. And with businesses that are digitally transformed being 26% more profitable than those that aren’t, there are serious implications to being left behind. Unfortunately, many organisations simply aren’t sure where to start when it comes to kicking off their digital transformation efforts. That’s understandable. If you’ve been doing business a certain way for decades, someone coming in and telling you to change everything can be pretty scary. Even if the senior leadership inside the...