A new AI model built for the global majority Microsoft has announced Project Gecko, a research initiative designed to close the performance gap between…
6 UX design trends online retailers should be aware of
Focusing on your ecommerce website’s usability always adds a competitive advantage. Consumers today prefer the sites that provide the best shopping experience. According to…
Mobile, online transactions to reach 125bn annually by 2018
The world is set to see an explosion in the number of mobile and online transactions, growing to 125-billion in 2018, an increase of…
8 essential things that customers are looking in an ecommerce site
Unlike brick-and-mortar retail stores, eCommerce websites do not offer the tangible experience that customers experience from retails stores. Hence, they pose additional barriers to…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
