The South African Police Service is the perfect example of this experiment to understand the limit at which employees can share content in work…
10 books that accurately predicted modern technology
Historically, hunter-gatherers spent their days tirelessly on the search for their next meal. Today, we are tirelessly on the hunt for the next innovative…
Digital transformation: the key contact centre focus
Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact…
#UFOSA, disrupting banks, and 2001: A Space Odyssey: 5 Memeburn articles you loved this week
It’s been a long week, close to the end of a very long year, and you’re probably completely wrecked from trying to wrap all…
How IBM is building a smarter planet with the cloud
Most people have heard of Watson — IBM’s smart computer that famously beat the quiz show Jeopardy! back in 2011. Fewer know that Watson…