Why Premium Devices Matter In South Africa’s competitive mobile market, networks are no longer just fighting for subscribers. They are fighting for the country’s…
5 simple tips for securing customer documents
The steady digitisation of customer service and engagement processes in banking, insurance, telecomms and utilities has brought about significant improvements in efficiency and customer…
7 common misconceptions about database encryption
With technological advancements, we are easily able to store documents and records of medical information, tax, financial transactions and other important information electronically. Prior…
5 steps to creating the customer data platform your business needs
For most companies, storing, accessing, and using customer data is a massive headache. Duplication of efforts is almost inevitable, and people rarely feel confident…
Why chatbots won’t replace humans
Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook…
