The nature of work is undergoing a profound transformation, and at the heart of this shift lies artificial intelligence. Far from being a harbinger…
Data is the new oil — so how are we protecting it?
What motivates the bad guys? Hackers are driven to our data for two, simultaneous reasons: they are after the “easy money”. “Easy”, in that…
From standing desks to dual monitors: which office setups boost productivity?
Whether you’re working from home or working in an office, sometimes the way you have your computer and desk set up can hinder your…
Rich media can enhance business training: here’s how
Media is all around us. It is an active component in learning strategies that has enhanced employee and employer relationships. Whether it’s a film…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
