Following the Samsung Galaxy Note 7 kiosks popping up at airports in Australia and Korea, Samsung South Africa has today announced users can also exchange their Note 7 for another Samsung device at local airports.
This move comes just a day after South African Airways announced a complete ban of the Note 7 on all of its flights.
“As a precautionary measure Samsung South Africa is setting up these exchange kiosks at the departure points at OR Tambo, Cape Town and Durban international airports, to help with the smooth exchange of affected devices,” the company explains.
Users will be given another Samsung device which will also hold their information and apps.
“Although the Galaxy Note7 has not been launched in South Africa, we are aware that a small number of consumers managed to acquire a Note7 device by either buying it overseas or through parallel imports,” Samsung Mobile SA’s director adds.
Samsung’s airport exchange scheme is now operational in Cape Town, Durban’s King Shaka and Johannesburg’s OR Tambo
“The safety of our customers and those passengers travelling by air remains a priority for us and we would like to emphasise that this ban and recall only affects the Galaxy Note7 device.”
Fleisher noted that this does not affect the company’s other flagship devices — the Samsung Galaxy S7 and S7 Edge. And if you don’t fancy that idea, Samsung will also give users a full refund.
To exchange the device at one of the above airports, consumers will need to make the following information available: “Name, nationality, phone number, email, address, place of departure and arrival; and IMEI number and serial number of the Galaxy Note7.”