Samsung launches door-to-door repair service

Samsung South Africa has launched a new door-to-door repair service that collects and repairs customers’ smartphones and tablets.

The tech giant launched the service in support of COVID-19 regulations and to help customers avoid leaving their homes to get their devices fixed.

“As Samsung, we’re continuously searching for new ways to make life easier,” Samsung South Africa Acting E-commerce Lead, David Moncur said in a statement.

“We therefore listened to the needs of our customers and created a first-of-its-kind service in the country,”

How does the Samsung repair service work?

The repair service is available to anyone who lives within 40km of an authorised Samsung service centre. There are four centres located across South Africa in Durban, Sandton, Pretoria, and Bellville.

The Samsung devices that are applicable for the service are as follows:

• Smartphones: Galaxy Z (all models), Galaxy S (all models), Galaxy Note (all models, Galaxy Note 20 5G, Galaxy A (all models), and Galaxy J (all models)
• Tablets: Galaxy Tab S (all models), Galaxy Tab A (all models), and Galaxy Tab Active (all models)
• Watches: Galaxy Watch (all models), Galaxy Watch Active (all models), and Galaxy Fit (all models)
• Buds: Galaxy Buds (all models)

To book a repair with Samsung’s Door 2 Door service, you must complete a form on the company’s website.

Once you have completed and submitted the form, a Samsung service partner will arrange to collect the device from you. It costs R330 to have your device collected and returned.

Additional repair costs will apply if the device is not under warranty or shows any physical damage.

The service partner will share payment options with you before it arranges the collection.

Device repairs will be completed within approximately three business days after it arrives at the service centre. Customers can track the repair progress and will be notified when it’s completed.

All devices are sanitised and packaged according to COVID-19 regulations before they’re returned.

Feature image: Pixabay/Bru-nO

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