7 customer service trends that startups should know about in 2014

customer-service-flickr-dell

Ask people about the state of customer service and there is a good chance that they will be able to tell you about at least five stories of terrible experiences –- and not many positive ones. In a recent survey of more than 400 South African customers, 72% said that they had experienced rage with a business at least once in the last four months. Anyone who has tried to solve a problem with a bank, airline booking, or mobile phone service provider recently will know what this sense of powerlessness feels like.

Read more on Ventureburn.

More

News

Sign up to our newsletter to get the latest in digital insights. sign up

Welcome to Memeburn

Sign up to our newsletter to get the latest in digital insights.