Why you need to start taking customer support seriously

My first job was in product development. Our team consisted of 120 odd people spread out over the third floor of our building. The support team was an equally big bunch situated on the fourth floor and to be honest, we had a fair amount of disdain for the support team. After all, we were the visionaries. We were the humans doing new things, creating code, changing the world (in our eyes). They? They were just fixing little things here and there, tending to customers, doing things we could easily do but weren’t because we didn’t have to.

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