This week we landed in the home country of the consumer group Huawei among other electronics manufacturers. We mention Huawei due to the overall…
Over the past few months, a spate of high-profile security breaches and scandals (most notably Facebook-Cambridge Analytica) have made the average person far more…
Businesses across South Africa have spent the past few weeks in a last minute scramble to finalise their compliance with the European Union’s new…
The steady digitisation of customer service and engagement processes in banking, insurance, telecomms and utilities has brought about significant improvements in efficiency and customer…
The City of Joburg announced in September 2015 that it would be spending some R300m over 18 – 24 months to digitise all patient…
Today’s digital-savvy consumers have high expectations of how they should be serviced by their banks, retailers, utilities and other personal service providers. Having evolved…