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All posts by Alison Treadaway

Alison Treadaway
Alison Treadaway is a director at Striata, a digital communications specialist. Treadaway joined Striata in 2002 and served as managing director of the African region for 13 years. Prior to this, her experience in Internet-related solutions included marketing and sales positions at Internet Solutions and Dimension Data. Her professional certifications and licenses include a Bachelor of Arts (English, German, WITS) and a Post-graduate Diploma in Business Administration (WITS Business School).
  • Value your online privacy? Don’t leave it to laws and regulations

    Over the past few months, a spate of high-profile security breaches and scandals (most notably Facebook-Cambridge Analytica) have made the average person far more aware of how their data is used online. With the EU’s data protection regulations (GDPR) coming into effect in the midst of all this, many would’ve been hopeful that their data might be used more responsibly. The regulations, which came into effect on 25 May, compel organisations to amend their practices, be more transparent around what data they process and do better at protecting personal information. They should not, however, be seen as a silver bullet when it...

  • Getting GDPR-ready was painful, but PoPI compliance is yet to follow

    Businesses across South Africa have spent the past few weeks in a last minute scramble to finalise their compliance with the European Union’s new General Data Protection Regulation (GDPR) by the 25 May deadline. With that deadline now past, many of those companies will again turn their attention to South Africa’s Protection of Personal Information Act (PoPI). The good news is that any organisation that took its GDPR efforts seriously should be well on its way to PoPI compliance. Like GDPR, PoPI aims to give ordinary people more control over their personal data and ensure that companies are more transparent in...

  • 5 simple tips for securing customer documents

    The steady digitisation of customer service and engagement processes in banking, insurance, telecomms and utilities has brought about significant improvements in efficiency and customer experience. Being able to customise operational and marketing communications down to the most personal level means that correspondence between a business and its customers should always be treated as private and confidential. But moving customer documents from paper to digital introduces security challenges around electronically storing, processing and sharing customer correspondence securely. Thankfully, if implemented correctly, digital document management solutions offer significantly more security than their analogue predecessors. Tip 1: Secure documents at all points As...

  • Digital healthcare records come with enhanced responsibility for protecting patient data

    The City of Joburg announced in September 2015 that it would be spending some R300m over 18 - 24 months to digitise all patient hospital and healthcare records and make them available through a central system. Medical aid providers like Liberty and Discovery are already using integrated medical systems that record and store patient information paperlessly, and make them available, with the patient’s consent, to healthcare providers who need them. The move to digitise healthcare systems will result in reduced costs for providers, streamline workflows and processes and result in faster access to critical information. It does, however, come with...

  • How to communicate digitally without compromising your customer data

    Today’s digital-savvy consumers have high expectations of how they should be serviced by their banks, retailers, utilities and other personal service providers. Having evolved from telephone-only 20 years ago, to cross-channel and now reaching for the next level of channel integration; customer service has become a complex, enterprise-wide challenge. When engaging with an organisation, customers fully expect to carry on a multi-threaded conversation while hopping between devices and channels (from email to instant chat to social media), with the same level of service, an equivalent experience and without losing the conversation history. They think nothing of tweeting a request,...