A shiver has gone through global markets, and the tech sector is feeling the chill. Reports indicate a significant downturn, with trillions of dollars…
Visual IVR — Creating a more engaging customer service environment
Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…
Uber launches UberEATS as a standalone app in the US
It’s a logical train of thought: if Uber can deliver people to places, surely it can deliver food to people. And that’s what the…
Why is fintech failing women globally?
The majority of the world’s unbanked population are women. The World Bank puts that at over 1.1 billion women globally – a staggering number….
Why IT should be focusing on delivering a great customer experience
A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or…
