South Africa’s retail forex industry is entering a decisive phase as regulation tightens and consolidation accelerates. What does it mean for brokers and traders?
Your new shoes are in the mail: how tech has changed customer service
The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…
Mobile will inevitably allow South Africans to ditch their wallets
After years of hype the mobile commerce bandwagon may have just rolled into town. And if projections are anything to go by, the days…
Why ecommerce companies need to reassess the ‘traditional’ call centre
For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out…
Social media, messaging apps driving global mobile money adoption
It’s hardly news that mobile is important to emerging economies. Stories of those countries lepfrogging older technologies have been told so many times that…
