F5.5G Leap-forward Development of Broadband in Africa The Africa Broadband Forum 2024 (BBAF 2024) was successfully held in Cape Town, South Africa recently, under…
Why chatbots won’t replace humans
Fear-mongering is everywhere, in every industry. And most recently, the contact centre has experienced its own dose of this with the announcement that Facebook…
Will digital service delivery improve your life in 2019?
A quarter of the way through 2016 and it’s clear that service delivery is set to be one of the main topics of conversation…
Fibre to everywhere is in South Africa’s near-term future
South Africa’s telecoms industry is on the cusp of its next wave of growth, thanks to the growing uptake of bandwidth intensive applications such…
Cutting through the digital transformation hype and jargon
Words… words … words … When I speak to clients, I hear many different interpretations of what “digital transformation” is, illustrating that the term…