AI is disrupting education. But despite what the headlines (and some ChatGPT horror stories) might suggest, South African teachers aren’t being replaced — they’re…
Omnichannel in the call centre: the do’s and don’ts
With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…
These data scientists think they can predict who’ll win at the Oscars
Data or, more specifically, increasingly open and accessible data has completely changed the way we look at the world. Far from being a record…
This year, let’s use technology to take back control of our lives
Many of us approach a new year as an opportunity to improve ourselves or to change some aspect of our lives. A common resolution…
5 ways Uber has used gamification to rise above its competitors
Uber has taken person-to-person apps to the next level in just a few short months. The company has nearly made yellow cabs obsolete—in cities…
