Trends

Digital transformation: the key contact centre focus

Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact…

#UFOSA, disrupting banks, and 2001: A Space Odyssey: 5 Memeburn articles you loved this week

It’s been a long week, close to the end of a very long year, and you’re probably completely wrecked from trying to wrap all…

The world at work: are we on the brink of a fourth industrial revolution?

Are we on the brink of a fourth industrial revolution? Before answering the question, it’s worth reminding ourselves of what the first three did….

5 massive security threats set to emerge in 2016

The Internet of Things (IoT), a global network of objects equipped with connected sensors, is only just starting to take off in a big…

How the IoT will change everything (and why it hasn’t yet)

By the time the Internet of Things takes over, home won’t just be where the heart is; it will be where the brain is,…

How IBM is building a smarter planet with the cloud

Most people have heard of Watson — IBM’s smart computer that famously beat the quiz show Jeopardy! back in 2011. Fewer know that Watson…

Is your bank really about to experience Uber-style disruption?

To the average person on the street, Uber is amazing and has done more to change the face of transportation than any vehicle manufacturer…

JK Rowling crashes Pottermore with a new update on Harry Potter’s life

Desperately missing updates on Harry, Ron and Hermione but not satisfied with the ending of JK Rowling’s last book in the series? Of course…

South Africa’s cashless future relies on localisation, not innovation

The recent article by Memeburn senior reporter Stuart Thomas titled ‘Don’t burn your wallet: why SA hasn’t reached its mobile, cashless future (yet)’ gave…

3 reasons why big government tech projects can fail hard

Anyone who’s ever tackled a big online project knows just how much capacity there is for things to go spectacularly wrong. It’s bad enough…

Want to red card fraudsters? Here’s how to do it during the World Cup and beyond

The 2014 FIFA World Cup has been described as the ‘digital World Cup’. According to Google, the massive rise in mobility and Internet access…

Uber [enter African city here] is happening sooner than you think

Like it or not, Uber’s path to world domination cannot be stopped. The San Francisco-based car ordering technology company is making its play for…

6 ways proper tech can help bridge the business-IT divide

Having now written a total of seven articles examining different aspects of what is needed to add real value to your business using information…

Cloud PoS in Africa: if it doesn’t work offline, it doesn’t work

Cloud computing is sweeping the world as more and more companies seek to gain the advantages of reduced hardware investment, lower maintenance, ease of…

3 key takeaways about how the relationship between money and tech is changing [Wired Money]

Finance is a difficult industry at the best of times but mix in the theoretical and technological changes it has faced in a very…

The physical location of your data still matters now, but it’s about to become a lot less important

Think back to 2010 and 2011. What were the big trends? We were just about getting started with big data and there was still…

Digital innovation could seriously upscale Africa, but there’s still a long way to go

The biggest problem in the African health delivery system is not the number of sick people or the type of diseases, but ineffective system…

How far could a rocket made of beer kegs fly? This Kickstarter wants to find out

The uses for beer are multiple: it’s a great social lubricant, it works pretty well for conditioning your hair and, apparently, you can use…

Retail’s omnichannel future could be great, but only if folks in the back office let it

Imagine for a moment what an electronics and appliance retailer might look like in the not-too-distant future… A customer walks into a bricks and…

Privacy is worth protecting, even if you have nothing to hide

Two categories of applications have been getting a great deal of attention lately: those that allow users to make purportedly anonymous comments and share…

Cloud: a new world is emerging for Africa

A lot of myths pervade when it comes to cloud in Africa. In the not-so-distant past, to get their technology infrastructure up and running,…

Is your IT department living up to expectations? Here’s how to make sure it does

The question that is not yet sufficiently analysed, particularly in small and medium enterprises (SMEs) is: How does the overall performance of the IT…

Coffee, Wi-Fi, charging mats: how Starbucks became every tech junkie’s favourite ‘third place’

Observing consumer trends and understanding customers’ lifestyles can lead to moments of genius in meeting customer needs to create a superior Customer Experience. Case…

Bitcoin Surges As Market Relief Rally Meets Trump’s Crypto Backing

Insider Threats Surge In South African Organisations As AI Expands Cyber Risk

Anthropic Refuses To Let AI Spy On Customers

Innovate47 Launches Global Food & Agri Accelerator to Back Climate-Smart Startups

Simbi Wabote’s 10-Year Roadmap: How Nigeria Achieved 54% Local Content Growth

Records Tumble In Best Year Yet For South Africa’s Hedge Fund Industry

OPPO Reno15 Series Lands In South Africa With Big Cameras And Bigger Battery Ambitions

OPPO Reno15 Series Brings Flagship-Level Hardware Logic to the Mid-Tier in South Africa

HONOR’s customer first strategy is reshaping South Africa’s smartphone market

Omoda C5 X review

TDK enhances IMUs for extreme temps

Data centres and defence are reviving diesel