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Chinese mobile phone manufacturer Huawei has today announced the opening of its first customer service centres in South Africa.
The centres, based in Canal Walk, Cape Town, and Melrose Arch, Johannesburg, will “provide the finest service satisfaction under one roof”, according to a press release.
“Customers can look forward to dedicated services such as training sessions, on-site device repairs, free device engraving and an extensive range of accessories to choose from.”
Plugging into these service centres will be Huawei Select — the company’s premium service offering for the Huawei P8 and P9 range, the Mate S and the Mate 8 phablets. The VIP service also offers door-to-door collection for repairs and will conduct on-site repairs and replacements.
Huawei’s service centres will offer phone repairs and free in-store WiFi to customers
In hopes to establish itself as a premium brand, the company hopes that the service centres will “create an interactive space where every customer is important and will be treated as such by our in-store tech heroes”, according to the company’s South African GM, Charlene Munilall.
“We are placing the customer at the centre of integrating technology, service and lifestyle in an interactive environment. We believe the Huawei customer demands more from technology and with these service centres we intend to close the loop,” she adds.
In addition to phone repairs, the Huawei service centres will also give visitors free WiFi.