You can now view the messages sent to businesses in Google Maps

Google has revealed a new tool that will allow users to view messages in Google Maps. The feature will display conversations people have had with Business Profiles on Google.

“Sending messages to businesses gives you the opportunity to ask questions without having to make a phone call,” says the company. “Now you’ll see your messages with the businesses you connect with via Business Profiles within the Google Maps app.”

If you have contacted any business online via Google, you will now be able to view these chat threads in your Maps app.

Originally the ability to messages Business Profiles on Google was only available in select countries, now though, the app is rolling out world wide along with the additional Maps messages feature.

“So no matter where you are, as long as a local business has enabled messages, you’ll be able to connect with them in a tap. Just look for the ‘message’ button on Business Profiles on Google Search and Maps,” the company adds.

The Google My Business app is also a new feature from Google that aims to help business connect with customers better and it is within this app that business can allow users to message them.

The messages feature can be found in the side menu of Google Maps on both Android and iOS devices.

Feature image: screenshot via Google

Shereesa Moodley


Sign up to our newsletter to get the latest in digital insights. sign up

Welcome to Memeburn

Sign up to our newsletter to get the latest in digital insights.