Why Premium Devices Matter In South Africa’s competitive mobile market, networks are no longer just fighting for subscribers. They are fighting for the country’s…
Is your contact centre a brand building or grudge centre?
Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future. We all know the theory: consumers are changing…
5 steps to creating the customer data platform your business needs
For most companies, storing, accessing, and using customer data is a massive headache. Duplication of efforts is almost inevitable, and people rarely feel confident…
10 great pieces of business intelligence software
Business intelligence is based on understanding, visualizing and acting based on the data that you already have in your possession. So a good BI…
Visual IVR — Creating a more engaging customer service environment
Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…
