Trends

CRM (customer relationship management) has evolved to encompass more than the traditional customer. In fact, this discipline should be seen as ‘contact relationship management’…

As it stands, factories are dumb — or at least far less intelligent than current technology could actually make them. The current industrial production…

The notion of what defines a workplace is evolving with the new millennium. For example, on any given day, a company can have less…

In the past, the way in which organizations handled technology was simple. An IT department would drive all the technology a company used, including…

Twenty-somethings are notoriously hard to retain as employees. They can become disengaged and disaffected, waiting for their next performance bonus so that they can…

On April 3rd 2016 a collective of international newspapers and the International Consortium of Investigative Journalists (ICIJ) dropped a bombshell – they had millions…