South Africa’s mobile networks are once again setting the pace for the continent. New performance data from Ookla shows MTN and Vodacom dominating mobile…
What do businesses need to do in 2016 to make the leap to digital?
The digital era is well and truly upon us, but it seems that many businesses are struggling to adapt to this change. Many businesses…
Omnichannel in the call centre: the do’s and don’ts
With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…
Securing next-generation networks
Mobile World Congress 2016 took place last week and what came of it was largely the industry is looking ahead to what the future…
Industry 4.0 — manufacturers must embrace tech to remain ahead of global competition
The first industrial revolution happened back in 1784 when the age of mechanical production dawned; it was followed by a second industrial revolution sparked…
