Woolworths runs into Christian backlash on Facebook

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When it comes to social media and successful brands, the cautionary phrase “Be careful what you wish for” should always be front of mind. It’s wonderful to have thousands of empowered vocal customers when they are happy, but when you do something to anger them, then the possibility of a PR-disaster is never far away.

Case in point…South Africa’s prestigious Woolworths retail chain announced this week it would no longer be selling Christian magazines in-store. A letter from Woolworths to its retailers explained the decision: “Woolworths has taken a business decision to no longer stock any religious magazines, with immediate effect. We have already given all our shops directives to remove religious titles from shelves.”

The decision was not taken lightly by some of the 33 000 people who are fans of the brand on Facebook.

Comments are pouring onto the Facebook page, ranging from the inflammatory…

I feel that woolworths did not reject christian magazines they actually rejected God and as it says in the Bible that who so ever rejects God shall be rejected by God so if ever sometime in future it does not go well with Woolworths then you will know what the reason is.

to the outraged….

This is an assault on evangelistic Christianity. We need to stand up and be counted as Christians.

to the well-argued….

Its deplorable and disgusting that Woolworths would continue to market and use Christian celebrations like Christmas to make money and get customers but would ban Christian magazines from its shelves.

Of course, when religion rears its controversial head, it doesn’t take long for the talk to turn controversial. Christian-bashing has begun on Facebook and Twitter, attacks on other religions, fire-breathing evangelism, and comedic defences of dagga-cookies..it’s all there and live on the Woolworths Facebook page.

Woolworths CEO Simon Susman told Beeld newspaper that it was against the store’s policy to sell religious and political magazines. “We are currently reviewing all magazines sold by Woolworths. We will continue to remove magazines from our shelves that aren’t popular with clients. We aim not to offend any community by this policy,” said Susman.

This is not exactly the kind of marketing that Woolworths was hoping for as the Christmas marketing machine begins to gear up.

Welcome to the wonderful world of social media.

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  • http://twitter.com/josephclawrence Joseph C Lawrence

    Just because Christians appropriated the pagan festival of what is now called Christmas, it doesn’t mean it is only important to Christians (I realise that is not the opinion of the author necessarily :) )

    I find it interesting that some Christians require a certain shop to run an area of their business at a loss, due to some strange form of ethical imperative – it makes absolutely no sense to me. No one is banning the magazines, or condemning the opinions expressed in them, it is a business decision based on the fact that not enough people are buying the magazines.

    It would be the same for me to complain if Pick & Pay stopped selling peppadews, because in my world view peppadews express an integral part of the fabric of the universe. But I wouldn’t do that because I am rational.

    It’s a shame that the people who run the Woolworths social media presence have to deal with an issue created when an irrational minority dominate conversations and experiences at the expense of the majority.

  • Jacobus van Eeden

    Ooh, Woolworths just deleted my post on their wall, censorship!!! Enforcing the media tribunal already. They may censor our posts, but they’ll never take OUR FREEDOM!!!

  • http://twitter.com/FuziJuzi Justin Kinley Atkins

    A friend of mine had this to say: Fellow Followers of Jesus, so what if Woolies no longer stocks your favorite ‘religious’ magazine. Solution: Read the Bible you already own.

    He’s right you know…

  • PeterM

    Right. I am shifting my business TOWARDS Woolworths.

  • http://walterpike.com Walter Pike

    Isn’t it interesting how the corporate response is always the same with the same result and noone ever seems to learn. Ask BP, Nestle, Dell, Kryptonite etc.

    The response is to try control the conversation the result is backlash.

    There is no point in trying to control the conversation – let it run. Take part in it by all means but control is an illusion. We have already lost control of our brands.

    If you leave it what will happen is that the reactionary fires will die down and the conversation will become far more fair and balanced – and then if you listen carefully you will hear what your customers want.

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  • Anonymous

    Letting the conversation run its course and presenting a reasoned and honest response is of course good advice. Letting that conversation reside on the wall, not so much.
    Woolworths have a “discussions” tab buried way down in the menu, it should be bumped to to top tabs and the conversation shunted over to it. This allows for the voicing of anger and a debate on the issue without giving the sense of having landed in a brand war zone when you go to the Woolworths page.

  • http://twitter.com/afairweather Alistair Fairweather

    Eish. I feel for their poor ORM and SM marketing people. Imagine managing that page today? Makes my toes curl.

  • Henk

    I’m ONLY shopping at Woolworths from now on…

  • http://twitter.com/josephclawrence Joseph C Lawrence

    @Jacobus I know you’re probably joking, but of course it has nothing to do with the media tribunal – it’s a private business.

    Which leads to a further point regarding whether or not to delete wall posts etc. If someone was writing hate speech, or another kind of radical minority view that was irrational and inflammatory, no one would have any questions about whether or not it should be removed.

    I say, as a strong believe in free speech, that I would have no problem with Woolworth’s removing a lot of the posts…that’s not to say that they should from a Social Media Strategy point of view though…

  • http://twitter.com/josephclawrence Joseph C Lawrence

    @Jacobus I know you’re probably joking, but of course it has nothing to do with the media tribunal – it’s a private business.

    Which leads to a further point regarding whether or not to delete wall posts etc. If someone was writing hate speech, or another kind of radical minority view that was irrational and inflammatory, no one would have any questions about whether or not it should be removed.

    I say, as a strong believe in free speech, that I would have no problem with Woolworth’s removing a lot of the posts…that’s not to say that they should from a Social Media Strategy point of view though…

  • http://twitter.com/the_cleof cleo

    “As an octopus fan, I am SHOCKED that Woolworths REFUSES to sell Cephalopod Mollusc magazines. How DARE they!” What next … stocking whale meat?!?!

    Bloody ridiculous! Easter and Christmas have very little to do with religion these days. It is a now an international commercial holiday that are even celebrated by atheists! … surely as Christians you all have far more worthy and noble endeavours that you can spend your energies on!!

  • http://www.venusdurbino.com Venusdurbino

    Isn’t removing posts a SM sin? Good luck to the page managers riding the storm!

  • http://twitter.com/instantgrass Instant Grass

    Come talk to us Woolworths – we have Christians on our network.
    http://www.instantgrass.com/street-grass/dear-woolworths/

  • Wobble

    Give “them” half a chance and your freedom will be gone too. I personally found the chirstian mags offensive. So I’m happy.

  • jezebel

    aah, facebook. everybody’s everyday tabloid!

  • Marcel

    Great comment. Someone buy this man a beer.

  • http://walterpike.com Walter Pike

    :)

  • http://rdickens.blogspot.com Rob Dickens

    As Walter says, let it run. If I was managing that page, I’d close my FB tab and leave it be. The religious nuts will have their say no matter what and they have a right to their opinion, as do the guys arguing against them. As they say, arguing on the internet is like the special Olympics, even if you win… Woolworths has made their statement and nothing more needs be said about it. I’d really like to know how many of the vocal Christians have actually bought a Christian magazine at Woolworths lol

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  • GuestWho

    I use to like Woolworths…

    But now I love them!

  • Phre

    +1000
    ….and they dont sell the food I like in their religous book stores – boycott them!
    CUM (who thought of that name) WTF!

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  • psd007

    The unfortunate thing about social media is you can never really assure the quality of people responding.
    I suppose Julius Caesar had it right when he was after the masses and not the educated as there are far less educated ones around.

    Perhaps that is one thing to really keep in mind in today’s society that you are not dealing with people necessarily with intellect and the random Joe will get worked up and shout about just nearly anything.

    I love the comment about the Christian magazines vs the celebration of Christmas.

    Don’t get me wrong, the fact that they don’t cell Christian magazines is rather disturbing as Woolworths opened a new can of worms of religious debates. But my interest lies with the link between his statement and Christmas that originated as a pagan worship that pre-dates the birth of Jesus completely. In fact this started as an event called Saturnalia which began during the same time as December 25th and was adopted by the Romans. The event was characterised by gift giving, feasting, singing, etc. It was only 336 AD that Constantine converted this into a Christian holiday, but in doing so, keeping the original worship events so that he would not lose those true to Rome, even those with their strange habits.

    Perhaps, in retrospect, this poor sod does have a point, definitely one he didn’t intend on making, however simply laying down rules such as these do exclude large groups or societies. The lesson learn here for me is you’re gonna take a stand against any one group; whether it be political, religious, social or anti-social, you are merely alienating this group and by doing so losing your customer base.

    In all fairness, Woolworths sell really good food and really good clothing (For old people). I don’t shop at Woolies for my weekly magazines, there are other places for that. To be fair I don’t ever even recall seeing any magazines at Woolies.

    Besides, when last have you walked into a Christian bookstore and found your Weekly dose of FHM. You won’t because its contra the message they are communicating. Perhaps in today’s society Woolworths don’t want to relate themselves with any specific group and only to the general public. If they do however start stocking the ‘Suicide Bombers Weekly Digest’ I will be worried.

    Really, did you really think there was Woolies mission to become the greatest evangelists of all time and spread the good news through the quality of wine they sell?! No —- they are out to get all they can from you. If you have buck, they want you to give it to them. Well they will take alot more as their stuff is really expensive, but good food non the less.

    So lets all stop living in our little bubbles and get over ourselves. Woolies is out to make money, not sell religion.

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  • Tracey Steyn

    Why did Woolies even announce that they would no longer be stocking Christian magazines? They don’t send out an announcement when they make a decision to no longer stock any other product….

  • Matt

    Does anyone think that perhaps this was stoked/kicked off by the magazine publishers? Seems like they had the most to lose here..

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  • Ashtongardner

    Strange do I find aggressive ‘Christian’ reponses to these kinds of things. The Jesus I know said to those preparing to kill Him, ‘my kingdom is from another place. If it were not, my followers would fight to prevent my arrest.’

    The Jesus I know, if news reached Him that Woolies was no longer stocking Christian magazines, would say ‘Cool. Who cares? Come, let’s go and heal someone and let no one know about it!’ And we would do that. And it would great fun.

  • Joe Joe

    if rejecting Christian magazine is seen as rejecting god then is rejecting magazines of other faith groups also seen as rejecting god? If christians have the “right” to have their magazines on shelves (and the stockist has no say) then how about “Atheist Weekly”? or “Skeptics Review”?

  • http://twitter.com/SuStokes Suzanne Stokes

    This is a great idea but majority of users dont go to the discussions tab, they just blurt out on the wall and give the brand a VERY negative perception

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