F5.5G Leap-forward Development of Broadband in Africa The Africa Broadband Forum 2024 (BBAF 2024) was successfully held in Cape Town, South Africa recently, under…
3 instances of ecommerce becoming ‘enabling’ commerce
If there’s one thing that nearly every economy in the world has in common today, it’s the love of shopping. Shopping drives our consumerist…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
Your new shoes are in the mail: how tech has changed customer service
The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…
How to use SA’s Second Hand Goods Act to your advantage when buying stuff online
Buying or selling means a certain amount of risk – you’d only have to speak to a friend to hear of an incident where…
