Inbox icons, subject line sorcerers, CTA kings – the results are in. The 2025 You Mailed It Awards by Everlytic have crowned their champs, with Old Mutual Rewards and Machine_ taking…
Is biometrics the answer to secure and easy online payment?
Growing cyber risk has ushered in the need for watertight methods of protecting personal data. According to the South African Fraud Prevention Service, identity…
8 essential things that customers are looking in an ecommerce site
Unlike brick-and-mortar retail stores, eCommerce websites do not offer the tangible experience that customers experience from retails stores. Hence, they pose additional barriers to…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
Your new shoes are in the mail: how tech has changed customer service
The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…
