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Visual IVR — Creating a more engaging customer service environment
Anybody who has ever had to phone a call centre knows the frustration of listening to numerous menu options before eventually being able to…
Autonomous weapons a real concern says ‘Campaign to Stop Killer Robots’
Killer robots and their ability to think have been a staple of science fiction for decades now. Discussions around HAL9000 from 2001: A Space Odyssey,…
What will it take to drive mainstream smart home adoption in SA?
The results of the Intel Security International Internet of Things Smart Home Survey are in. The survey polled over 9000 consumers in nine countries[i]…
Smart cities: 5 security areas CIOs should watch
Car navigation systems that can predict where and when traffic jams might occur, by siphoning data from sensors in roads and other vehicles. Cameras…
