With streaming platforms, next-gen gaming, and hybrid lifestyles reshaping how we consume entertainment, the humble TV is slowly being overtaken by a bigger player:…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
Can these guys ensure that drones really take off in South Africa?
After herding the cows off the field, it was all systems go. About a dozen or so South African drone enthusiasts gathered around to…
DDoS as a service: the monetisation of hacking
Polish airline LOT is the latest victim of a Distributed Denial of Service attack that wreaked havoc on the company for a total of…
Is disruptive technology driving innovation or causing chaos?
The only constant is change and today this has never rung truer. We are in an age of change where disruptive technologies are not…
