In a significant policy shift, Meta, the parent company of Facebook, Instagram, and Whatsapp, has announced the termination of its third-party fact-checking program in…
Why IT should be focusing on delivering a great customer experience
A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or…
Founder of 4Chan joins Google+ team to build communities
Christopher Poole, founder of the image-based bulletin board 4Chan has announced his new position at Google. Poole made the announcement in a post on Tumblr….
5 SA sectors that should be using Big Data
As corporates increasingly harness the power of Big Data analytics to improve productivity, gain market share and a competitive edge, there are sectors that…
Omnichannel in the call centre: the do’s and don’ts
With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…
