Trends

Why IT should be focusing on delivering a great customer experience

A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or…

Wikipedia iOS app gets update with 3D Touch, personalisation

Old players like Wikipedia are learning new tricks. Wikipedia today updated its Wikipedia iOS app and the 15-year-old fact-checking company is adding some nifty…

What do businesses need to do in 2016 to make the leap to digital?

The digital era is well and truly upon us, but it seems that many businesses are struggling to adapt to this change. Many businesses…

We can’t predict where tech will go next, only prep for the evolution

A decade ago, it would have been impossible to envisage exactly how the internet was to change the way we live, interact and operate….

Founder of 4Chan joins Google+ team to build communities

Christopher Poole, founder of the image-based bulletin board 4Chan has announced his new position at Google. Poole made the announcement in a post on Tumblr….

5 SA sectors that should be using Big Data

As corporates increasingly harness the power of Big Data analytics to improve productivity, gain market share and a competitive edge, there are sectors that…

Omnichannel in the call centre: the do’s and don’ts

With more customers owning smart mobile devices, companies are facing an ever increasing need to communicate and respond to customers using channels, other than…

Kill your company, and other ways to keep innovation top of mind #AccentureIC2015

The Accenture Innovation Conference kicked off with Johannesburg’s executive mayor addressing all the challenges South Africa’s capital is faced with. It seemed to be…

Life in standard definition: how your tech perspective shifts moving from London to SA

Could I live with the slow internet speeds in South Africa? Not a standard interview question, but relevant considering I was about to make…

5 ways big businesses can do a better job of introducing new tech

Even though the cloud has brought many benefits to businesses: providing access to data when and where we want, the ability to sync our…

Robots built to widen access to art on display at Design Indaba

Imagine Night at the Museum but instead of animals and statues coming to life, four robots roam the darkened halls — robots you could…

5 digital video trends to keep an eye on through 2015

What’s in store for digital video in 2015? The online video industry is like a supercar on a stretch of perfectly straight road without…

The way you back up and restore information is about to change in a big way: here’s how

Two companies — one belonging to John and the other to Steven — both back up 10 terabytes of data. John’s company recovers its…

Peak performance through a ‘software-defined environment’: why it matters

Gone are the days when database users had to tell computers exactly what to do. Now, computers can figure out how you want them…

Johannesburg labelled the ‘new Eldorado of espionage’ in biggest digital leak since Edward Snowden

“It’s probably going to be an awkward day at the office at the South African State Security Agency.” Speaking on Al Jazeera English, Clayton Swisher,…

3 massive trends banks will have to stay ahead of if they want to remain innovative

Doing digital banking better is key, according to various banking trend predictions for 2015. But being fine-tuned to customer needs and behaviour, and consequently…

BBC World Service announce selected teams from its hackathon in Kenya

Two teams have been selected to help the BBC expand its reach through Africa following its hackathon held earlier in Kenya. The BBC World…

It’s time to start treating every device as if it’s infected

Christmas has come and gone and, if gadget sales figures are anything to go by, many people were given mobile phones, PCs, laptops and tablets…

Google Science Fair 2015 is officially open for submissions

The difference between you and Ada Lovelace, according to Google, is that she tried things and you did not. Starting today, Google is accepting…

What can South African companies learn from the massive Anthem security breach?

An attack on Anthem, the second-largest health insurer in the U.S., which exposed identifiable personal data of tens of millions of people, has again…

Patrick Meier on single-click volunteering, the good side of tech

“If you can click on a Facebook picture, you can be a digital humanitarian,” author and technologist Patrick Meier says. The old sentiment “Information…

HTTP is getting its first upgrade since 1999. Here’s what you can expect

While the web has gone through a lot of changes since it first came into existence in the early 1990s, the fundamental tech behind…

These 5 South Africans have been shortlisted to go colonise Mars in 2024

South Africans Divashen Govender, Kobus Vermeulen, Adriana Marais, Edwin le Grange and Alexandra Doyle have been shortlisted as part of a group of 100…

Broadband Africa Forum 2024

Africa’s AI Revolution: Reclaiming the Digital Narrative

South Africa’s Deskless Workers: A Workforce Under Strain

Microsoft launches new Surface devices in new AI era

Honor Magic V3 launches, four things to know

Honor Magic V3, a Guinness world record attempt

What is Northvolt worth for German car companies?

Jaguar rebranding creative is crazy – good?

German luxury cars require a rethink for China