Ecommerce

While most of us take for granted the ability to buy and sell goods online, ecommerce still has a long way to go in…

The next generation of shopping experiences is not an abstract idea – it is here. Customers are ready. They’re increasingly tech-savvy, they’re demanding personalised…

Growing cyber risk has ushered in the need for watertight methods of protecting personal data. According to the South African Fraud Prevention Service, identity…

If there’s one thing that nearly every economy in the world has in common today, it’s the love of shopping. Shopping drives our consumerist…

The world is set to see an explosion in the number of mobile and online transactions, growing to 125-billion in 2018, an increase of…

Unlike brick-and-mortar retail stores, eCommerce websites do not offer the tangible experience that customers experience from retails stores. Hence, they pose additional barriers to…

There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…

The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…

Buying or selling means a certain amount of risk – you’d only have to speak to a friend to hear of an incident where…

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out…