The nature of work is undergoing a profound transformation, and at the heart of this shift lies artificial intelligence. Far from being a harbinger…
The Internet of Things is here, and it will revolve around the smartphone
The falling prices and shrinking sizes of computer processors and sensors, coupled with a proliferation of mobile connectivity, is spurring the rapid growth of…
Digital transformation: the key contact centre focus
Customer experience is the last source of sustainable differentiation in a battle for the next generation digital consumer, and the only way for contact…
#UFOSA, disrupting banks, and 2001: A Space Odyssey: 5 Memeburn articles you loved this week
It’s been a long week, close to the end of a very long year, and you’re probably completely wrecked from trying to wrap all…
The world at work: are we on the brink of a fourth industrial revolution?
Are we on the brink of a fourth industrial revolution? Before answering the question, it’s worth reminding ourselves of what the first three did….
