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More than just a number: integrating the call centre
Omnichannel strategies for integrating all forms of communication for unified and satisfactory customer experience across all channels are prevalent in giant corporations and SMEs…
Thuli Madonsela takes to Twitter, schools ANC on constitutionalism
South Africa public protector Thuli Madonsela today took to Twitter to rebut accusations made by the African National Congress (ANC) surrounding her investigation into…
In advertising, great work is not enough to succeed
There is an old advertising industry cliché that goes something like this — you win on creativity, you lose on relationships. To succeed in…
Nespresso Gran Maestria review: excellent coffee, at a price
Now for something completely different. Nespresso’s Gran Maestria is a rare treat. It’s a coffee machine so incredibly well designed, it looks bespoke (but…
