In the fast-paced world of smartphones, a fierce rivalry has shaped the industry for over a decade. On one side, Apple, the epitome of…
Managing the customer lifecycle process: the case for consolidating CRM, ORM and social media
The question isn’t, ‘What do we want to know about people?’ it is ‘What do people want to tell about themselves?’ – Mark Zuckerberg…
BBM is not dying, it’s BlackBerry’s secret weapon
Much has been made about BlackBerry being backed into a corner. Its device sales are “falling” (not so, it has 20-million more users today…
SMS is alive and kicking [Infographic]
SMS is dead, or almost dead. It’s a fairly common refrain and one that is threading its way into the mainstream as smartphones become…
WhatsApp rocks and will kill SMS
It’s an open secret that SMS is a cash-cow for operators. They can charge obscene amounts for messages (compared to the cost of delivering…
