Ecommerce

The world is set to see an explosion in the number of mobile and online transactions, growing to 125-billion in 2018, an increase of…

Unlike brick-and-mortar retail stores, eCommerce websites do not offer the tangible experience that customers experience from retails stores. Hence, they pose additional barriers to…

There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…

The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…

Buying or selling means a certain amount of risk – you’d only have to speak to a friend to hear of an incident where…

For both new and established e-commerce merchants worldwide, customer experience and customer care have become key to survival. While online stores can beat out…

If I am not onto something by now then I will eat my digital hat. Google, is announcing the creation of a fricken “Buy…