The U.S. government’s decision to ban TikTok, the immensely popular short-form video app owned by China’s ByteDance, has sent shockwaves through the tech industry,…
Internet censorship: why governments are against what people want
How can an administration that started out with the world’s greatest slogan – Power to the People – get things so wrong? Pro-consumer principles…
Rich media can enhance business training: here’s how
Media is all around us. It is an active component in learning strategies that has enhanced employee and employer relationships. Whether it’s a film…
Omnichannel strategies: what you need to know before implementation
There is no doubt that omnichannel matters for contact centres today. Channels other than voice are becoming increasingly important to the customer experience, with…
Your new shoes are in the mail: how tech has changed customer service
The invention of the telephone really was the beginning of competitive customer service. Telephones saved us from spending the morning away from work trying…
