Elon Musk’s AI chatbot Grok has once again found itself at the centre of controversy after the most recent update to Grok 3 triggered…
Local cloud solutions are definitely the best option for global call centres
The call centre has evolved from a ‘transactional’ department into a multi-faceted, social hub of customer service excellence and become a true differentiator for…
We’re moving from electronic-commerce to ‘everywhere-commerce’
If we think back 10 to 15 years ago, we could not have imagined shopping online or the increasing importance of online retail in…
A translation app might not be the answer for your business: here’s why
Every few weeks, another innovative new translation app is announced to help people around the world communicate. Waygo and Google’s WorldLens let you hold…
Here’s how security has changed in the business context
The past few years has seen information security undergoing a radical transformation. A discipline once seen as no more than a necessary evil, security…
