OpenAI has launched GPT 5.2, a major model upgrade now available in both the API and ChatGPT. It is described as the company’s most…
Should you integrate your social media capabilities with the call centre?
Customers are increasingly taking to social media to look for support or lodge complaints. Most businesses today understand this about customer behaviour, but many…
UEFA Champions League final got 28m people talking on Facebook
As FC Barcelona romped to a 3-1 victory over Juventus in Saturday’s UEFA Champions League final, millions of people around the world appear to…
Twitter bot corrects users referring to Caitlyn Jenner as ‘He’
It’s been a little over a week since Caitlyn Jenner, formerly known as Bruce Jenner, introduced herself to the world, but people don’t seem…
YouTube’s new ‘Music Insights’ tells artist in which city they are most popular
YouTube has introduced a new tool for artists. Called Music insights, its function is to give artists data about where their music is being…
